🚫 🔍 [DEPRECATED] Salesforce Service Cloud

🚫 Deprecated: This connector has been deprecated and may be removed in future versions.

🔍 Discovered: This item was discovered by scanning the solution folder but is not listed in the Solution JSON file.

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Attribute Value
Connector ID SalesforceServiceCloud
Publisher Salesforce
Used in Solutions Salesforce Service Cloud
Collection Method Azure Function
Connector Definition Files SalesforceServiceCloud_API_FunctionApp.json
Ingestion API HTTP Data Collector API — Azure Function code uses SharedKey/HTTP Data Collector API
Custom Log V1 Tables Yes 🔶 — ingests into tables with type-suffixed columns

The Salesforce Service Cloud data connector provides the capability to ingest information about your Salesforce operational events into Microsoft Sentinel through the REST API. The connector provides ability to review events in your org on an accelerated basis, get event log files in hourly increments for recent activity.

NOTE: This data connector has been deprecated, consider moving to the CCF data connector available in the solution which replaces ingestion via the deprecated HTTP Data Collector API.

Tables Ingested

This connector ingests data into the following tables:

Table Transformations Ingestion API Lake-Only
SalesforceServiceCloudV2_CL ? ✓ ?
SalesforceServiceCloud_CL 🔶 ? ✓ ?

💡 Tip: Tables with Ingestion API support allow data ingestion via the Azure Monitor Data Collector API, which also enables custom transformations during ingestion.

Permissions

Resource Provider Permissions: - Workspace (Workspace): read and write permissions on the workspace are required. - Keys (Workspace): read permissions to shared keys for the workspace are required. See the documentation to learn more about workspace keys.

Custom Permissions: - Microsoft.Web/sites permissions: Read and write permissions to Azure Functions to create a Function App is required. See the documentation to learn more about Azure Functions. - REST API Credentials/permissions: Salesforce API Username, Salesforce API Password, Salesforce Security Token, Salesforce Consumer Key, Salesforce Consumer Secret is required for REST API. See the documentation to learn more about API.

Setup Instructions

⚠️ Note: These instructions were automatically generated from the connector's user interface definition file using AI and may not be fully accurate. Please verify all configuration steps in the Microsoft Sentinel portal.

NOTE: This connector uses Azure Functions to connect to the Salesforce Lightning Platform REST API to pull its logs into Microsoft Sentinel. This might result in additional data ingestion costs. Check the Azure Functions pricing page for details.

(Optional Step) Securely store workspace and API authorization key(s) or token(s) in Azure Key Vault. Azure Key Vault provides a secure mechanism to store and retrieve key values. Follow these instructions to use Azure Key Vault with an Azure Function App.

NOTE: This data connector depends on a parser based on a Kusto Function to work as expected which is deployed as part of the solution. To view the function code in Log Analytics, open Log Analytics/Microsoft Sentinel Logs blade, click Functions and search for the alias SalesforceServiceCloud and load the function code or click here. The function usually takes 10-15 minutes to activate after solution installation/update.

STEP 1 - Configuration steps for the Salesforce Lightning Platform REST API

  1. See the link and follow the instructions for obtaining Salesforce API Authorization credentials.
  2. On the Set Up Authorization step choose Session ID Authorization method.
  3. You must provide your client id, client secret, username, and password with user security token.

NOTE: Ingesting data from on an hourly interval may require additional licensing based on the edition of the Salesforce Service Cloud being used. Please refer to Salesforce documentation and/or support for more details.

STEP 2 - Choose ONE from the following two deployment options to deploy the connector and the associated Azure Function

IMPORTANT: Before deploying the Salesforce Service Cloud data connector, have the Workspace ID and Workspace Primary Key (can be copied from the following), as well as the Salesforce API Authorization credentials, readily available. - Workspace ID: WorkspaceId Note: The value above is dynamically provided when these instructions are presented within Microsoft Sentinel. - Primary Key: PrimaryKey Note: The value above is dynamically provided when these instructions are presented within Microsoft Sentinel.

Option 1 - Azure Resource Manager (ARM) Template

Use this method for automated deployment of the Salesforce Service Cloud data connector using an ARM Tempate.

  1. Click the Deploy to Azure button below.

    Deploy To Azure 2. Select the preferred Subscription, Resource Group and Location. 3. Enter the Workspace ID, Workspace Key, Salesforce API Username, Salesforce API Password, Salesforce Security Token, Salesforce Consumer Key, Salesforce Consumer Secret and deploy. 4. Mark the checkbox labeled I agree to the terms and conditions stated above. 5. Click Purchase to deploy.

Option 2 - Manual Deployment of Azure Functions

Use the following step-by-step instructions to deploy the Salesforce Service Cloud data connector manually with Azure Functions (Deployment via Visual Studio Code). Step 1 - Deploy a Function App

**NOTE:** You will need to [prepare VS code](https://docs.microsoft.com/azure/azure-functions/functions-create-first-function-python#prerequisites) for Azure function development.
  1. Download the Azure Function App file. Extract archive to your local development computer.
  2. Follow the function app manual deployment instructions to deploy the Azure Functions app using VSCode.

  3. After successful deployment of the function app, follow next steps for configuring it.

    Step 2 - Configure the Function App

    1. Go to Azure Portal for the Function App configuration.
    2. In the Function App, select the Function App Name and select Configuration.
    3. In the Application settings tab, select + New application setting.
    4. Add each of the following application settings individually, with their respective string values (case-sensitive): SalesforceUser SalesforcePass SalesforceSecurityToken SalesforceConsumerKey SalesforceConsumerSecret WorkspaceID WorkspaceKey logAnalyticsUri (optional) - Use logAnalyticsUri to override the log analytics API endpoint for dedicated cloud. For example, for public cloud, leave the value empty; for Azure GovUS cloud environment, specify the value in the following format: https://<CustomerId>.ods.opinsights.azure.us
    5. Once all application settings have been entered, click Save.

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